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Wednesday, May 15th, 2024 3:56 PM

My Xfinity Internet bill went up by almost $50. Is there any new promotions I may sign up for to lower the cost of my bill?

My bill went up by almost $50. Is there any new promotions I may sign up for to lower the cost of my bill?

Expert

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103.7K Messages

11 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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1.4K Messages

11 days ago

 

user_52dh1x, Hi there! Thanks for spending the time out of your day to visit XFINITY for help with that bill increase. As subscriber myself, I understand the importance of getting a new promotion to keep my costs down. You've come to the right place for help. For the easiest process on checking promotions, have you tried the self-service option on our website yet? This is great if you need to save time on seeing prices. 

Here is a great link as a short cut to also check on what promotions are available at your location. Simply sign in and update your plan.

 

4 Messages

was not verify helpful - it says the following:

Unfortunately, we're unable to complete your request online, but our knowledgeable representatives are available to help you right now.

Call 1 (877) 338- 9791

4 Messages

it also says: Odd becuase I have Infinity. I like being a NEW customer BUT not an existing one!

Xfinity is available at your address

Official Employee

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1K Messages

Hmm, that is strange user_52dh1x

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

400 Bad Request

Request Header Or Cookie Too Large

Official Employee

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1K Messages

Can you please try clearing your cache and cookies user_52dh1x

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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