Visitor
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1 Message
my Xfinity bill doubled
Without warning and without any explanation, my Xfinity bill went from $60 to $119 and some change. They stole it because I have auto pay. I had no discounts. it's been the same for over 2 years. I live in California and am disgusted by their disregard to the people that elected them. I plan to contact T-Mobile and see what they have to offer. How can a public utility company double the rates without explanation.
XfinityAlyssaA
Official Employee
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2.7K Messages
5 hours ago
Good evening @user_cvdpgv. and thank you for reaching out on our Community Forums regarding your recent bill increase-we understand how frustrating unexpected changes can be.
Have you had a chance to review your recent billing statements to confirm if any promotional discounts may have expired? You can usually find this information on page 3 under the “Regular Monthly Charges” section, often highlighted in green. Your bill will also outline any recent changes.
That said, we’d be happy to take a closer look at your account and review any available offers to see how we can help lower your bill.
To get started, please send us a Direct Message with your first and last name along with your service address, and we’ll be happy to assist further!
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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