Visitor
•
1 Message
My two-year internet plan is ending in a next month. How do I make sure my rates don't increase?
When I originally signed up with Xfinity two years ago, I was able to get the first two years at $40 per month, but that rate will increase once the initial two-year period has concluded. I cannot afford an increased internet bill, and I see google fiber offers internet at this $70 price per month for my address, so if need be, I can switch to Google fiber. However, I'd prefer to remain with Xfinity, as I haven't had many issues over the past two years. I am wondering what I need to do to make sure my monthly rates don't increase. Can someone help me with this?
XfinityShawn
Official Employee
•
2.3K Messages
6 hours ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0