Visitor
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1 Message
my tv and internet charges are too high.
I need to talk to a real person. The charges are absolutely ridiculous for a senior citizen. Both the tv/internet and phone have been automatically deducted from my account since Ron [Edited: "Personal Information"] passed away in April of 2024.
My bill for tv/internet $287 will be deducted from my account this month.. That is too much and I need it to be much lower.
I have many friends who have left Xfinity because of the high cost.
Someone needs to call me
Paula[Edited: "Personal Information"]
XfinityThomasB
Official Employee
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2.4K Messages
3 hours ago
user_kyw2j8
Condolences on the Ron's passing. Our team is always here to help, I know that this must be a hard time, and we are here to ensure you get great support. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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