My services are suspended for a past due balance during bankruptcy

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Good evening @user_g8q0o3, and thank you for reaching out on our Community Forums with your account concerns, we appreciate it. I see that you stated your past due balance should have been cleared but your service is still disconnected. We can definitely take a closer look at your account status and what needs to be done to restore your service. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it