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Monday, February 17th, 2025 5:59 PM

My service

Continuous outages while I’m working. I need a discount on my service or I will use another provider. Every day there is an outage which is disgusting and unacceptable

Official Employee

 • 

1.8K Messages

2 months ago

 

user_3o4u30, Thank you for reaching out to Xfinity Support. I would be happy to assist you today. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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