My refund debit card has expired and I had not been able to use it at all and would like a new card reissued, please.

My refund debit card has expired on 12/25 and I had not been able to use it at all. Can I please have a new card issued with the refund balance?

Best regards,

Responses

Oldest First

Selected Oldest First

XfinityDena

Official Employee

•

4K Messages

17 hours ago

@user_phqlub

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

2

0

U

user_gpenyn

Visitor

•

1 Message

My refund debit card has expired and I had not been able to use it at all and would like a new card reissued, please.

Like

Reply

15 hours ago

0

XfinityEva

Official Employee

•

2.2K Messages

Hey u/@user_gpenyn if you are experiencing the same we issue we can help as well, just send us a direct message with your full name and service address to get started.

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

13 hours ago

0

U

user_ul6zoq

Visitor

•

2 Messages

16 hours ago

I see this same response posted on a ton of similar questions but dont see the "pen & paper" icon you note. Where is it?

2

0

Billing

user_phqlub

My refund debit card has expired and I had not been able to use it at all and would like a new card reissued, please.

XfinityDena

user_gpenyn

My refund debit card has expired and I had not been able to use it at all and would like a new card reissued, please.

XfinityEva

user_ul6zoq

New to the Community?