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user_phqlub
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Visitor

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3 Messages

Friday, January 9th, 2026 4:41 PM

My refund debit card has expired and I had not been able to use it at all and would like a new card reissued, please.

My refund debit card has expired on 12/25 and I had not been able to use it at all.  Can I please have a new card issued with the refund balance?

Best regards,

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7 hours ago

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XfinityDena

Official Employee

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4K Messages

14 hours ago

@user_phqlub

 

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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user_gpenyn

Visitor

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1 Message

My refund debit card has expired and I had not been able to use it at all and would like a new card reissued, please.

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11 hours ago

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XfinityEva

Official Employee

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2.2K Messages

Hey u/@user_gpenyn if you are experiencing the same we issue we can help as well, just send us a direct message with your full name and service address to get started. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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9 hours ago

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user_ul6zoq

Visitor

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2 Messages

12 hours ago

I see this same response posted on a ton of similar questions but dont see the "pen & paper" icon you note.  Where is it?

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user_phqlub

Visitor

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3 Messages

It seems that you have to create some type of post before you will see the direct messaging icon.  I was not seeing it either until I created this post after which then it showed up for me and allowed be to do the direct messaging. On my screen to the far right I have the profile icon, to the left of it the Bell ( notification icon) and then just to the left of that is the direct messaging icon.  Originally I was only seeing the profile and the bell icon until after creating the forum post. Good luck!

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11 hours ago

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