Visitor

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4 Messages

Tuesday, February 3rd, 2026 1:17 PM

My post and your response on my Bill increase

I sent my post on my concern with an $80 price increase that nobody I know would be alright with this.  You responded saying u sent me a link to send u my contact info to discuss this matter. I’ve tried and there is no option to send u my contact info. What are you really doing. Please don’t try to make customers think you responding to the complaints and you care.  Again why respond with a misleading link im

applaud and highly insulted with how you taking advantage of people doing these hard times.  I will fight the increase with my Attorney General office because I have no intention in paying $8 more a month. I’m not rich and it’s not that much you r showing on service to make me suffer eating and paying my mortgage and medical bills. 

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Official Employee

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2.3K Messages

9 hours ago

 

user_0vos3y I'm sorry to hear you experiencing difficulties with sending a Direct Message. Are you able to login? Once you login, the instructions I sent over, should get you to the section of sending a Direct Message. Please let me know if you run into any other issues, I'm here to help. 
 
Regarding your increase, any changes to pricing or promotion expiration are added to your statement 1-2 billing cycle before the change takes effect; the promotional pricing expiration date will appear under the "Regular Monthly Charges" section of your statement. Understanding increases can have an impact on monthly expenses, we are here to help review over your services, and see what options we have that will keep your services within your budget. 

 

Visitor

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4 Messages

I still don’t see an option to send you my contact information while I’m in my Xfinity account login?

Official Employee

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2.3K Messages

 

user_0vos3y The sign in here, is a bit different from your Xfinity Account. You should see the option in the top right corner of this site. Do you see this option? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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4 Messages

8 hours ago

No Kassie I still don’t see it shows my profile, sign out option?

Official Employee

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4.6K Messages

I am glad to know you're successfully signed-in user_0vos3y. Just to be sure, you do not see the direct message icon (pictured below) in the top right corner of the Forums website page on your end?

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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