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Monday, June 24th, 2024 11:10 PM

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My plan description says $40/month but my bill was $91

Dear xfinity team,

On my latest bill, I was charged $91 for my monthly service. This charge is significantly higher than
the $40 per month rate that is listed on my plan overview page.

I've attached a screenshot below of what I mean. You can see that the plan overview pages clearly states 40 dollars a month, even though the bill was 91.

Here is an image of the screenshot:



I did call the xfinity billing team for help, and the agent I spoke to said that my plan had changed "on the backend". I asked why this price change was not in my plan description, and agent just said that this was the new price.

I do feel that since my plan is still being listed now at the price of $40/month, that comcast should be sticking with the price that is displayed as my plan. As long as my plan description says $40/month, I think that that is what I should be charge.

I would very much appreciate any help in resolving this matter. Thank you very much!



Official Employee

 • 

891 Messages

11 months ago

Good afternoon @user_x8lm50. Could you please send our team a direct message with your full name and full address? Our team can look at your billing statement to help determine what happened. 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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