Visitor
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6 Messages
My phone is off I was on payment plan
Not sure what is going on I paid my arrangement that was directly out of my account I called all day and yesterday confirming my payment arrangements to make sure my account was secure I have numerous emails stating the fact my Was shut off and shut back on then people lied to me and told me it was gonna be back on and then also went to the Xfinity Moble store and they couldn’t help me there. Then the technician on the phone at the time with the Xfinity store. told me she was gonna turn the people in at the Xfinity store because they cannot help me with this bill and after numerous people said that they shouldn’t have happened and five customer service people told me that people lied about everything so I’m not sure what is going on with this account. My phone was shut off back on today shut off back on 50 times back in a row back-and-forth with all these technicians that lied to me and told me my phone service is gonna be back up in 15 minutes. It never was some lady actually wanted me to put my IDM number in and I did that after it was shut off and she said my phone shouldn’t have been shut off and it was so I’m not sure what is going on. This was like totally insane today. I have everything in my phone all the emails all the times that I paid and made the payment arrangements today and I’m not sure what is going
user_jspjpb
Visitor
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6 Messages
18 hours ago
I was on a payment plan Paid They shut my service off and on three times today I had technicians telling me my phone was gonna be restored and then it wasn’t Restored then it wasn’t restored and then I was rerouted 25 times today from technicians telling me they were uploading my phone to be on and then it wasn’t on. I have text messages in my phone confirming that I was on a payment arrangement and the payment was paid and then I had a technician open my phone and I think they were gonna hack my phone so I’m not sure what happened but I have to switch my account now because I will no longer use Xfinity Moble service ever. The customer service is terrible. They lied and the technicians told me that two people lied about my account that actually worked for Comcast. This is the worst experience I ever had with customer service people.
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user_jspjpb
Visitor
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6 Messages
18 hours ago
my phone should’ve never been shut off. It took me from 10 o’clock in the morning till 10 o’clock at night to try to figure this out I went to the Comcast Xfinity Department at the store and the lady on the Comcast Moble billing. Department was on the phone with me. She said she was gonna report the guy that worked in the store cause he could not help me and then she said she was gonna help me but then every Tech technician I talked to I got disconnected from I was going to payment arrangement. It’s confirmed and emails. I paid the bill today. The phone was shut off. I had a technician actually tell me five times that my phone was going to be on in 15 minutes and it never was.
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XfinityThomasC
Official Employee
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3.7K Messages
10 hours ago
Hello, @user_jspjpb
Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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