Visitor

 • 

1 Message

Saturday, October 4th, 2025

My payment was applied to wrong account

my service suspended. My payment applied to wrong account. Nobody will help me. 

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Selected Oldest First

Expert

 • 

113.7K Messages

1 day ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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625 Messages

1 day ago

Good afternoon user_ron0vc. I can definitely understand the concern if your payment posted to the wrong account, and now service has been interrupted. I can assure you we are happy to assist you with getting this resolved. I would need some additional information in order to resolve this. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

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