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user_x3hyru
1st Topic

3 Messages

Friday, December 6th, 2024 9:22 AM

My Payment Posted

So I had to pay 121 to get my account restored and back on. I made the payment of 122.00 and I got the confirmation email and they still saying I owe 121.00 even though I paid it from my debit card. Further more I have the confirmation number! 

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20 days ago

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XfinitySara

Official Employee

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1.4K Messages

20 days ago

Hello, @user_x3hyru! Thank you for taking the time to visit our Xfinity Community Forum with your billing and service concerns. You've come to the right place! Our Digital Care Team is awesome to work with because we'll always do whatever we can to help, including providing you the latest information. Payments can take up to 1 - 2 days to process, so may I ask when you made your payment? Was it yesterday or this morning? If so, it may just be processing still, but we can always take a closer look if you need us to. Just let us know if anything has changed since you created this post, and we'll be here for you :)

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user_x3hyru

3 Messages

Yesterday & early last night. I do need someone to look into this. I have no internet restored but my past due says”.00. I need someone to look into this

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20 days ago

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XfinitySara

Official Employee

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1.4K Messages

We can take a look, @user_x3hyru! Could you please send our team a direct message to continue?

 

To send a direct message: 

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

user_x3hyru

3 Messages

@XfinitySara​ Hi Sara! , I just sent the detailed message and address as well! Hoping to get this resolved today!

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20 days ago

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XfinitySara

Official Employee

 • 

1.4K Messages

Yes, thank you, @user_x3hyru! We got your direct message, and have responded. Looking forward to working with you further :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

20 days ago

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