My Original Post Was Deleted — Xfinity Still Hasn’t Resolved My Issue After 6 Months

I’m creating this post because my original thread — where I documented my ongoing, unresolved billing issue with Xfinity — has been deleted without any resolution or explanation. That alone speaks volumes about how Xfinity handles accountability and transparency.

I am a senior on a limited income, and I’ve been a loyal Xfinity customer for over five years. The way I’ve been treated — ignored, disrespected, and ultimately silenced — is not only frustrating, it’s disgraceful. If this is how Xfinity treats its senior customers, it says a lot about the culture of this company and the lack of integrity behind the brand.

For the past six months, I’ve tried repeatedly to get help. I was told to DM a rep. I did. I was spoken to in a dismissive tone, had my honesty questioned, and then the rep went silent.

I've tried every method to get in touch: when you call, you get stuck in a never-ending loop of automated recordings; when you go online, the live chat is always “unavailable”; and if you try to schedule a callback, you get hit with an error message every time. It feels impossible to reach a real human being.

And now, when I come back to post a follow-up?  My thread is simply gone.

It’s outrageous — and it’s exactly what I’ve come to expect at this point from a company that seems more focused on dodging responsibility than delivering customer service.

If Xfinity refuses to make this right, I will be filing formal complaints with the Better Business Bureau, the FCC, and any other regulatory body available. I will also be warning others — publicly — about this experience.

I’m not just going to let this go. Not when I’ve paid every bill, followed every direction, and shown more patience than most would. Xfinity needs to do better. Because right now? You look like a company that takes advantage of seniors, erases inconvenient truths, and hides behind silence when customers demand fairness.

Enough is enough. I want a real resolution — now.