My only options and the worst option

Comcast will suck you dry. The customer service is horrible. A representative made me an account I didn’t even know about. I paid a bill then a month later I get letters from a collection agency about a bill that I pay. It’s all over my credit reports and Xfinity gone tell me to “just pay them.” Offered no fix for the problem they created.

Responses

ccRuben

Retired Employee

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729 Messages

10 months ago

user_ft3gd5 We are happy to help with your account issues. Please send a direct message with your name and address. Thank you!

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.

2

0

U

user_ft3gd5

2 Messages

@XfinityRuben I how spoken to several of yall and all yall are saying is “oh it’s our mistake but we can’t help you”

10 months ago

0

XfinityEricB

Official Employee

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2.1K Messages

user_ft3gd5 You have come to the right place for assistance in this matter, and we want to help. If you change your mind and would like our assistance, we are here 7 days a week to help. Feel free to send us a Direct Message at anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 months ago

0

Billing

user_ft3gd5

My only options and the worst option

ccRuben

user_ft3gd5

XfinityEricB

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