Skip to main content

    Support

    Offers

U
user_a74344
1st Topic

Visitor

 • 

17 Messages

Saturday, December 21st, 2024 4:31 AM

My online payment method

I have been using the online payment method for years and now it's having issues. I have The Xfinity app and tried that way plus tried calling but says unavailable. 

Question

 • 

Updated 

4 months ago

51

1

0

XfinityDena

Official Employee

 • 

3.2K Messages

4 months ago

I am sorry to hear you are having issues with the online payment method. Have you tried to clear cookies and cache and used incognito mode? 

27

0

user_a74344

Visitor

 • 

17 Messages

Yes tried both I can get to my payment method page but once you try to go to pay earlier All it says ..  oops looks like something went wrong please reload 

Like

Reply

4 months ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

Is this after or before you put in a payment method @user_a74344?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

user_a74344

Visitor

 • 

17 Messages

before i put it in. i get to the payment page

Like

Reply

4 months ago

0

user_a74344

Visitor

 • 

17 Messages

I even tried a different browser 

Like

Reply

4 months ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

Are you able to use the Xfinity App to make a payment @user_a74344 ?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

forum icon

New to the Community?

Start Here