Visitor
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1 Message
My one year new customer plan is ending next month
My one year new customer plan is ending next month (March 31, 2026), raising my monthly Xfinity wifi expenses by $33 per month. Is it possible to extend the discount period?
Other service providers also offer competitive prices for wifi in my apartment building, if need be I can switch but will prefer to stay with Xfinity as I did not see any issues/ outages with my wifi over the last one year. Can anyone please help me with this?
Thanks.
XfinityMatthew
Official Employee
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1.4K Messages
18 hours ago
Hello user_9fzo27, We appreciate your desire to stick with us. While I cannot necessarily extend the existing plan, I can certainly take a look at what new promos I can enroll you in as a comparison. Please send us a direct message with your full name and service address, and we can take a look for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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