Visitor

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4 Messages

Tuesday, May 26th, 2026 12:14 AM

My Now account that paused. Can not restart.

My Now account that is paused.  When I sign in it says you have an outstanding bill.  Unable to pay that bill.  Agent says Now no longer exists and that is why and offers a regular account at $40 /300mps.  Perfectly happy with $30/100mps that you advertise.  Try to sign up as new. Says there is already installation there.  Is this all a scheme to bait and switch or is there some way to get back to autopay?  

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Expert

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118.1K Messages

4 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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2.8K Messages

4 hours ago

@user_619maf We don't have access to NOW Internet accounts via Forums. You'll need to reach out to the Chat Xfinity Assistant by visiting this link https://www.xfinity.com/support/now.

Visitor

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4 Messages

says

404 Error

Sorry, the page you are looking for cannot be found

Try searching a topic or visit Support Home

Official Employee

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2.8K Messages

@user_619maf It might help to try a different device or clear your cache and cookies before giving it another go. I just checked the link on my end and it opened without any issues, so hopefully one of those steps gets things working for you

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