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user_619maf
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Tuesday, May 26th, 2026 12:14 AM

My Now account that paused. Can not restart.

My Now account that is paused.  When I sign in it says you have an outstanding bill.  Unable to pay that bill.  Agent says Now no longer exists and that is why and offers a regular account at $40 /300mps.  Perfectly happy with $30/100mps that you advertise.  Try to sign up as new. Says there is already installation there.  Is this all a scheme to bait and switch or is there some way to get back to autopay?  

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2 months ago

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EG

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119.5K Messages

2 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityRaul

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2.9K Messages

2 months ago

@user_619maf We don't have access to NOW Internet accounts via Forums. You'll need to reach out to the Chat Xfinity Assistant by visiting this link https://www.xfinity.com/support/now.

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user_619maf

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7 Messages

says

404 Error

Sorry, the page you are looking for cannot be found

Try searching a topic or visit Support Home

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2 months ago

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XfinityRaul

Official Employee

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2.9K Messages

@user_619maf It might help to try a different device or clear your cache and cookies before giving it another go. I just checked the link on my end and it opened without any issues, so hopefully one of those steps gets things working for you

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_619maf

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opened what link on your end?  There is no link, no service and can't get any.

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2 months ago

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XfinityRaul

Official Employee

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2.9K Messages

@user_619maf The URL I shared didn't hyperlink, I apologize. Here it is https://www.xfinity.com/support/now

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 months ago

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