1 Message
My internet bill
I changed my internet service last month, yet my bill was charged the old amount today. Why?
1 Message
I changed my internet service last month, yet my bill was charged the old amount today. Why?
XfinityJustinC
Official Employee
•
1.1K Messages
2 months ago
Hello, @user_i85qso thank you for taking time out of your day to create a post. You've reached the right place for assistance to get your billing question answered, I'd be happy to investigate further. From experience, I've seen that at times when changes are made during the middle of a billing cycle. The prorated credits may not appear until the next statement, and the other thing I want to confirm is the order has completed.
Since I will need to gather some information to locate your account to review further, and we don't want that information in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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