leom's profile

Contributor

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32 Messages

Thursday, January 26th, 2023 5:25 PM

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My internet bill is now $72 per month for a 200 mbps.

My internet bill is now $72 per month for a 200 mbps. I don't think I have a contract. I see the same speed is being offered at $40/mo. How do I reduce my bill?

Expert

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110K Messages

2 years ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Valued Contributor

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406 Messages

2 years ago

Thank you for contacting us on the forums, @leom! As a consumer, I'm always looking for ways to keep costs under control, and we can definitely look for some available promotions. We'll need additional information that we would never ask for on a public post, so could you send us a DM to get started?

To send a direct message [private message]:

  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it
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