Visitor
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1 Message
My Internet Bill Is Much Higher Than the Promotional Offer and I Can’t Reach Customer Support
My internet bill is much higher than the promotional price I was offered. I was told the extra services couldn’t be removed during the first month, but two billing cycles have passed and I’m still being overcharged. I don’t even know which services need to be removed or how to remove them. I can’t reach a real representative because I keep getting redirected to the AI chatbot, and I can’t call support because my Xfinity Mobile line isn’t working either. I need someone to review my account, correct my bill, and refund the extra charges.
XfinityChelseaB
Official Employee
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2.7K Messages
5 hours ago
Hello @elfaslan, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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