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user_2o9b7k
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07/24/2026 7:31 AM

My ECM request to apply promotion was denied

I was promised an add on free mobile line on my xfinity wifi service and because the employee did not apply the promotion I am being charged every month.  I contacted the customer service and they created an ECM ticket but it is rejected. 
it's Xfinity Assistant.

Your ticket [Edited: Personal Information] regarding your XM Support has been reviewed. Unfortunately, we couldn't approve this request, and we have closed the ticket.

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4 days ago

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XfinityBenjaminM

Official Employee

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3.4K Messages

2 months ago

 

user_2o9b7k Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that the request you submitted did not provide the result you were looking for. We're happy to take a look and see what we can do to help. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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user_6ruzos

Visitor

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2 Messages

4 days ago

I am not able to text my boyfriend on an android device and can’t get any help 

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user_6ruzos

Visitor

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2 Messages

Says for RCS messages waiting on activation 

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4 days ago

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XfinityDemetrise

Official Employee

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523 Messages

HI there @user_6ruzos Thank you so much for reaching out on our Xfinity Community Forum about your text issues. 

 

Xfinity AI

 

If you're having trouble texting on your Android device, you might want to check if your phone supports Real-Time Text (RTT), which is more reliable than TTY over WiFi. Ensure that your device is set up correctly by following the steps in Android’s Accessibility Help.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 days ago

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XfinityDemetrise

Official Employee

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523 Messages

@user_6ruzos

To activate RCS chat, ensure your device is running Android 5.0 or higher, and that your Google Play Services and Carrier Services apps are updated. Then, open your Messages app, navigate to Settings → Chat features, and toggle RCS on. If you see a message indicating that RCS is waiting on activation, it may take some time for the service to be enabled. Once activated, you will see a “Chat” or “RCS” label in your Messages app, indicating that RCS features are available for use.

 

For more details see: https://www.xfinity.com/hub/mobile/what-is-rcs-chat

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 days ago

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