Skip to main content
user_2o9b7k
1st Topic

Visitor

 • 

1 Message

Friday, July 24th, 2026 7:31 AM

My ECM request to apply promotion was denied

I was promised an add on free mobile line on my xfinity wifi service and because the employee did not apply the promotion I am being charged every month.  I contacted the customer service and they created an ECM ticket but it is rejected. 
it's Xfinity Assistant.

Your ticket [Edited: Personal Information] regarding your XM Support has been reviewed. Unfortunately, we couldn't approve this request, and we have closed the ticket.

Question

 • 

Updated 

2 hours ago

 • Edited

10

1

0

Oldest First
Selected Oldest First
XfinityBenjaminM

Official Employee

 • 

3.2K Messages

2 hours ago

 

user_2o9b7k Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that the request you submitted did not provide the result you were looking for. We're happy to take a look and see what we can do to help. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

0

0

forum icon

New to the Community?

Start Here