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dlaw97
1st Topic

Visitor

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2 Messages

Wednesday, June 11th, 2025 5:53 PM

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MY CARD EXPIRED - Can you please help me renew it?

I still have about $100 left on my card and it expired. Can you please help me renew it?

Question

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Updated 

2 days ago

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XfinityPaula

Official Employee

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1.5K Messages

2 days ago

Hello dlaw97! Thanks so much for reaching out to us on our Xfinity Forums. I'm happy to hear that you received a prepaid card as part of one of our offers, but I'm sorry you didn't get to fully use it before the expiration. No worries, our incentive team should be able to help with issuing a new card. If you visit our incentive page you can check the status of your card or offered promotion as well as connect with our team to request a new card. 

Have you been in contact with the incentive team yet? 

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dlaw97

Visitor

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2 Messages

Yes thank you! They helped me!

2 days ago

0

XfinityChelseaB

Official Employee

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1.8K Messages

@dlaw97, So glad to hear, and we are always here to help. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your night and stay safe.

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2 days ago

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