Visitor
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4 Messages
My Billing is Constantly off
I have constantly run into problems with my billing.
I find that when I contact customer service, I don't actually get customer service, instead I get sales pitches.
Month after month billing returns to when it was messed up despite the agents stating that it has been corrected and I wont face it again. Now they are trying to tell me this "free service Now Tv" is being charged to my account for $20 a month.
Everything that is told to me is a constant lie.
I know that they can see the transcripts from my previous conversations and yet they refuse.
I want my account fixed permanently. I don't understand the consistent lies.
Please let me know how to proceed.
XfinityMarcus
Official Employee
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1.8K Messages
11 hours ago
user_lgvv53 I want to take a moment to express appreciation for you using the Xfinity Community Forums page to reach out to us today and share your concerns related to your account billing. As a consumer myself, I know there is significant importance to ensuring you have an accurate bill from your service provider.
With that in mind, I can understand having an unsavory taste towards any sales attempts while you are trying to get clarity on what you are already paying for. The good news? Your connected with our Xfinity Forums team who can provide you the clarity and assistance you need to get this corrected.
Let’s start by diving into your account and reviewing what exactly it is that you are being charged for, also I feel this would be a great time to mention our new Xfinity Broadband Facts Label which shares information related to the services that our customers are paying for.
Can you send me a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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