Visitor
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1 Message
My bill
I dont understand why my bill is steadily going up we haven't had service in over a month there is no way it should be 391
Visitor
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1 Message
I dont understand why my bill is steadily going up we haven't had service in over a month there is no way it should be 391
XfinityMelinda
Official Employee
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425 Messages
2 days ago
Hi @user_arku84, and thank you for reaching out on our Community Forum. We understand your concern, especially if your bill has continued to increase while you've been without service.
Have you had a chance to review the billing details in our Xfinity app or on your statement? We provide a breakdown of charges, billing changes, and any adjustments there. We also send email notifications regarding billing and account-related changes. You can learn more about viewing and managing your bill here: https://www.xfinity.com/support/articles/new-bill-design
We are also concerned by your statement that you've been without service for over a month. Can you tell us which Xfinity service is affected (Internet, TV, Mobile, or Voice) and whether you've already reported the issue?
Once we have a little more information, we'll be happy to help point you in the right direction and review your concerns further.
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