My Bill

user_y1oksg Hello! Thank you for reaching out to us here on our Community Forum. We understand that unexpected increases can be a bit surprising. It may be due to your promotional rate expiring. We'll be happy to take a closer look to see what we can do to help. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message