Visitor
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1 Message
My Bill
Hello,
My name is [Edited: "Personal Information"], and I have been using your internet service since 2025.
When I first signed up, my monthly bill was $45. After that, it increased to $71, which I have been paying. However, I recently received a bill for $131.
I would like to know why my monthly charge keeps increasing over time. Could you please provide a detailed explanation of what charges have been added or changed to make my bill increase to $131?
If this is a billing error, I would appreciate it if you could correct the bill and send me an updated statement.
Thank you for your time, and I look forward to your response.
Sincerely,
[Edited: "Personal Information"]
My phone number is [Edited: "Personal Information"]
Email address is [Edited: "Personal Information"]
XfinityJoe
Official Employee
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1.4K Messages
4 hours ago
Good morning @user_v825vd we provide monthly billing statements for you to review.
https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill
https://www.xfinity.com/support/articles/new-bill-design
https://www.xfinity.com/support/articles/most-common-taxes-fees-surcharges-on-your-bill
We would be happy to look over your Xfinity account with you and see if there are any ways to reduce your overall monthly costs.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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