Visitor

 • 

1 Message

Wednesday, May 13th, 2026 4:44 PM

my bill

is higher than usual

why is that??

($80->$124)

Oldest First
Selected Oldest First

Official Employee

 • 

4.3K Messages

24 days ago

From my experience it usually goes up due to an end in promotional rates on the account but I am here to confirm what is going on. If that is the case I would be happy to review the account for a new discount. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account.  You can also set up the services directly from the website.

 

I would be happy to see what is going on and assist you with a new discount if needed! Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

 

@user_cq1sxv

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