Visitor
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1 Message
My Bill
I just have noticed that you took way too much out of my account and I didn’t authorize it my bill used to be 43 every month and now all of a sudden it jumped up to 180 something dollars come on now I’m out of fixing income. I can’t afford this. Maybe you want me to go somewhere else for Service
XfinityEricB
Official Employee
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2.8K Messages
5 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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