My bill

Hi there! Thank you so much for taking a moment to reach out. That can certainly be frustrating when it is not reflecting. There may be a delay in updating online and the app if you have recently made that payment. Have you received your new statement and it does not reflect your most recent payment? This can also happen when a change or payment is made too close to the 'printing' date of the statement and will be reflected on the next. 

If these do not apply and/or you are still experiencing issues please feel free to send us a direct message with your full name and service address to get started. 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

There are charges in my bill that are incorrect that I would like addressed