My bill

user_n6fwsb Good morning! Thank you for reaching out to our Community Forums Team. I can see how having a higher than expected bill would be alarming. I'd be happy to look into your account, and see what's going on. To begin, may I please have your name, the name on your account, and the service address we will be working with today? 

 

 

Click "Sign In" if necessary
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Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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