@user_kwyr05 Welcome to our community forum. You've reached the perfect place to get help with any questions or concerns you have about your Xfinity experience. I can answer general billing questions publicly, but I'll need to gather your account information in private to discuss details.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
My billing issue has not been resolved.Your company keeps changing my monthly bill and auto added in the service which I don't think I requested for. I have called and requested to cancel to reduce my bill down which your representative agreed, and then a month or two later it get increased again. The issue is happening again and again multipmr times. It's very frustrating with all the records, chat, email of confirmation are stored if need to review. I just called again and you guys put me in another 2 years agreement to get a lower bill!
user_kwyr05 Please send us a Direct Message with your full name and address so that we can research this for you. Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEmilyB
Official Employee
•
1.8K Messages
7 months ago
@user_kwyr05 Welcome to our community forum. You've reached the perfect place to get help with any questions or concerns you have about your Xfinity experience. I can answer general billing questions publicly, but I'll need to gather your account information in private to discuss details.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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