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Thursday, June 6th, 2024 3:47 PM

My bill

Why did my bill jump from $170 to $199 

Official Employee

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1.3K Messages

1 month ago

Hello, @user_6q9aap. I hope you're having a great day so far. Just in case you weren't aware, your last bill will inform you what changes you could've expected on your this month's bill. I would be more than happy to review your account to see what caused this bill to increase.

In order to get started, can you please send me a private message to Xfinity Support by clicking the chat icon in the top right?

1 Message

19 days ago

I want to know why suddenly every month my bill is going up at least $10 Some months it has been $20!

Official Employee

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647 Messages

user_n0ryw3 thank you for using the Community Forums page to reach out today. I would be more than happy to assist you with understanding changes in your billing amount. If you grab two different versions of the PDF version of the bill this might help to point out exactly which charges are different to pinpoint the root cause of the increase.

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Expert

 • 

30.6K Messages

@user_n0ryw3​ 

I want to know why suddenly every month my bill is going up at least $10 Some months it has been $20!

Do you look at your billing statements to see why you're getting the extra charges?  Are you going over the 1.2TB limit on your internet plan?  If so, you'd be paying $10 for every 50GB you go over the 1.2TB limit.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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