Youngfamily2021's profile

New Poster


1 Message

Thu, Jan 21, 2021 7:00 PM

My bill

Why did my bill go from 9 something to 19.90



Bronze Problem Solver


2.1K Messages

3 m ago

@Youngfamily2021 wrote:
Why did my bill go from 9 something to 19.90

Have you looked at your bill details online and compared to last month?  There should be line items that changed or were added.


Official Employee


6.1K Messages

3 m ago

Hi @Youngfamily2021! We appreciate you for posting your question in the Xfinity Forum. I just wanted to check in with you to see if you've been able to review your bill and find where the increase came from? If not, to better understand your bill's changes, follow this link. Please review steps 1-7 carefully. Numbers 3,4, and 5, in particular, will go over your regular monthly charges, any new charges, and an itemized list of the changes that occurred on the bill. I hope this helps. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here