1 Message
My bill went up without notice
My bill went up a full 20 dollars with absolutely no prior notice, which would have given me a chance to find an internet service that charges less outrageous prices. I’ve have been using xfinity for slightly over 2 years, so it is definitely not the end of some sort of first year promotion. I am unable to reach a person to discuss this with on the phone, and the chatbot is useless. This is utterly unacceptable.
Andyr1
Gold Problem Solver
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8K Messages
2 years ago
Did you review your FULL bills for the previous month or months? There is usually notification if a promo is ending.
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EG
Expert
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110.4K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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3.3K Messages
2 years ago
@user_542941 I can understand the importance of keeping a bill within a budget. Any price increases are typically detailed on the bill a month or two prior them taking effect. I'm more than happy to take a look at the account and see what changed. Please send us a DM to Xfinity support with your full name and address.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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