My bill went up by double what you PROMISED me it would be.
If you say something, you need to follow through. I was told my bill would go up, after fees/takes, by no more than $55-60. It went up $105. That is so wrong it is upsetting. You said you would send me in an email what it should be--but you never have. You say one thing, do another and bill at a higher rate--that is an abuse of rights and straight up fraudulent when money is involved. You need to correct it and being on hold for 45 minutes on my end is plain rude. You have room for improvement and owe me an explaination. It is the most dishonest a company has portrayed itself yet. to me.