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user_b3lvnc
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Friday, July 12th, 2024 6:26 PM

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My bill was $116 -- it's normally $54

Hi, 

My name is [Edited: "Personal Information"] and I have Xfinity for my internet. I was charged $116 (and I accidentally paid it), and I want to know why my bill was so high. Typically, it's $54 -- what happened?

Thanks for your time and your work on this. 

Question

 • 

Updated 

11 months ago

 • Edited

117

2

0

EG

Expert

 • 

111.1K Messages

11 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityEva

Official Employee

 • 

1.7K Messages

11 months ago

 

Thank you @EG!
user_b3lvnc Thank you for reaching out about your billing concern. This can happen when an promotion has expired. Let's take a look at your billing and see what new promotions are available, if the expired promotion is the case. Any changes you make today will be prorated depending on your billing cycle. Any overpayment on the account can be left there as a credit for your next statement or once the overpayment posts we can request a refund. 
 
Please send us a direct message with your full name and service address to get started. 
 
  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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