Visitor
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1 Message
My bill price is expensive
My bill is getting too expensive and I'd like to be able to direct message an agent to negotiate my bill price.
Visitor
•
1 Message
My bill is getting too expensive and I'd like to be able to direct message an agent to negotiate my bill price.
XfinityDuron
Official Employee
•
627 Messages
10 hours ago
I completely understand the importance of keeping your bill to a minimum. I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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