My bill name does not match my full legal name.

My Xfinity bill does not match my full legal name shown on my passport. I had set my preferred name in my account to my full name but my bill keeps reflecting my first name and last name and my legal full name has two last names and I need it to be corrected for Driver License purposes. What can I do?

Responses

Oldest First

Selected Oldest First

XfinityDilary

Official Employee

•

2.9K Messages

2 days ago

Thanks for posting on our community forums for assistance, MelanieB89. You've reached the right place. We can help correct your name on our biller. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

0

Billing

MelanieB89

My bill name does not match my full legal name.

XfinityDilary

New to the Community?