Visitor
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1 Message
MY BILL, MY LOUSY SERVICE, REPAIRS NEVER MADE, NO HUMANS AVAILABLE
I have been a loyal Xfinity customer for a very long time and it has gotten me nowhere. I had begged you people to help me with service problems. You have sent out multiple techs, not one of which had been able to solve what I thought were small issues. It is impossible to speak with an American agent. It is impossible to get help if your bill is not paid. I cancelled my service months ago, disconnected my devices and I'm still getting billed. I have had mysterious "services" added to my bill without explanation. You are now expecting me to pay $1200, which I will not. Your service used to be good, now it stinks and there is no end in sight. My service had randomly and routinely stopped working, which robbed me of having TV on Thanksgiving when I had a house full of guests. It never ends. I will be using another provider in the near future. And I will not pay this bill. Please help me with this.
XfinityDena
Official Employee
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4.2K Messages
18 hours ago
@user_ysnblh
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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