1 Message
My bill keeps going up. I'd like to get cheaper service. Can I chat or call someone to make this happen?
My bill keeps creeping up, as tends to happen with all these companies. I've gone from $35 a month for internet to $66 a month and I'm not happy. I want to get that bill back down to around $40/month (and keep it there would be nice). Unfortunately, there is no way to downgrade or change your service to a cheaper plan online. You can only upgrade and spend more money. How can I chat with someone or what number do I call so I can get my internet service changed back to a cheaper monthly plan?
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XfinityEricB
Official Employee
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1.7K Messages
2 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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