user_us5050, Hi there! Thanks for taking the time out of your evening to reach out and for your patience. I never like it when my bill jumps, so I can understand the inconvenience caused by not being notified. I am sorry to learn about this experience. We will surely miss your business. You've come to the right XFINITY place. Our team of experts is dedicated to resolving billing and cancellation requests over social media. We can help. Whenever there is a change, we normally list changes 30 days in advance on your billing statement. To get started and research this further, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
EG
Expert
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115.5K Messages
9 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabriel
Official Employee
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2.9K Messages
9 hours ago
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