Visitor

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1 Message

Monday, January 19th, 2026 2:14 PM

My bill is wrong

I was supposed to get a credit but my charge card had been charged for the month. 

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Official Employee

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2.5K Messages

3 hours ago

Good morning user_w1u3vt

 

Appreciate your reaching out. The process when an automatic payment was already scheduled, would traditionally be that the normal bill would draft, and then the credit is applied. This credit would then be rolled over to apply to the next statement of billing. 

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