1 Message
My bill is wrong.
This is my fourth time reaching out now about my bill being almost $200 more than its supposed to be. I changed my plan almost 2 months ago to just internet. I'm still being charged for television and all the boxes which I returned to the store the day I changed my plan. I don't even have the modem I bought my own. I was supposed to be refunded the difference instead I received a credit which is still almost $100 less than its supposed to be. My current upcoming bill still shows the wrong amount and charged for services I do not have. I've gone to the store and talked to representatives online. Who can I talk to since no one has helped me at all? I want my money back and to stop being charged for services I do not have.
XfinityDena
Official Employee
•
2.5K Messages
1 month ago
@user_3pigxh I would be happy to take a look at the account. I know it can be a bit confusing after any change so I will try to clear up the confusion for you! When you make a package change a few things will occur. First, you'll receive a copy of your order summary at the email address listed on your account. If you did not get this you can also find it at http://xfinity.com/myaccount. Next, you will have prorated charges/credits applied to the account. Sometimes due to proration you will see fees that were a part of your previous package but will not be a part of your package going forward such as equipment. Your next 2 bills after any package change may be a bit higher or lower depending on the package changes.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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