MY BILL IS WRONG EVERY MONTH!!!!

My bill needs to be fixed NOW!!!!! Every month I’m told it’s fixed and every time I get charged even more!!!!! Equipment fees for equipment I don’t have, late fees when I have autopay set up…. My monthly charges should be $10 but the bill I get every month is $81+!!!!!! If this isn’t fixed, I’ll pay more with Verizon just to not have to do this anymore!!!!!!

Responses

XfinityRichard

Official Employee

•

1.4K Messages

4 months ago

Hi there, @user_g89dur ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear that you have been having an ongoing issue with your billing being incorrect, I know firsthand how frustrating this experience can be. Please be assured you reached the right person to assist you and to look into the billing issues you have been having. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
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Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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Billing

user_g89dur

MY BILL IS WRONG EVERY MONTH!!!!

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