1 Message
My bill is unaffordable.
The instructions listed for doing a peer-to-peer chat and clicking on the illusive "pen and paper" icon don't make any sense. After calling support, someone from the Loyalty department was supposed to call me but never did.
EG
Expert
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107.1K Messages
3 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Sending an unrequested direct message to the support team is a violation of their forum guidelines.
@user_n3v6jd Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
(edited)
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XfinityDilary
Official Employee
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1.8K Messages
3 months ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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