Saturday, June 8th, 2024 2:29 AM

My bill is too high looking to shop around for different service providers

I have been a subscriber since 2018. All attempts through retention and chat to get a reasonable deal for tv and internet have been unsuccessful. Why doesn't Xfinity value existing, long term customers. I am getting very frustrated. A little assistance would be appreciated. 

Official Employee


1.5K Messages

1 month ago

Hey there user_kq8xlq, I appreciate your efforts to make Xfinity part of your home and your interest to work with me tonight to help keep you right here at home. I can definitely review your account for the best available promotions, and make sure your services are still tailored to your needs. Xfinity does a great job of rolling our online-only promotions through our upgraded self-service website, so I would encourage you to log in and check for any there as well. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message


forum icon

New to the Community?

Start Here