My bill is too high and if not reduced I might have to cancel the service

user_oc4ktc,  Thank you for reaching out and for being with us for more than 25 years. I completely understand how frustrating it can be to see your bill continue to increase after being a longtime customer. I’d be happy to review your services and see what options may be available to help with the cost. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.