Regular Visitor
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2 Messages
My bill is outrageous and I can't downgrade my plan online, only upgrade
My bill has gone up to a ridiculous $171/month for a pretty basic TV and internet package. My contract expires soon and it's going to go up even more. When I try to look at new plans online they are all upgraded plans or more expensive. When I try to cancel online, it says I have to call. I don't have time to spend an hour or more calling and trying to reach a live person. Why do new customers get better deals than long time, loyal customers? Especially with all of the streaming options now, you'd think Xfinity would try harder to retain existing customers. I need to know how to either lower my bill or cancel completely before my contract expires next month.
CCAlicia
Contributor
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250 Messages
2 years ago
Hi @lizziesny77 Thank you for taking the time to reach out to us through Xfinity forums! Oh no! How concerning! I know how important it is to keep monthly costs low, and we're here to help!
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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