My bill is like a car payment at this point

Not helpful. I don't need advertisements at the moment.

@user_wdry7x Oh, this is for the available promotions to lower costs. It's not an advertisement page, it'll allow customers to sign in and review the promotions directly. We can also review them together as I mentioned. Did you need to check for overages on the account instead? 

I apologize. Yes, my bill is exceptionally high and I don't understand why other than overages. I also spoke to an agent via chat last night who assured me he would take care of the issues and today my services are still suspended.

@user_wdry7x  Ah sweet, we're on the same wavelength. The link helps if you want a quick interaction online, but we're also here to work together. Start a private thread with your full name and complete service address. To get started, click on the message icon located at the top right of this forums page.
 

Here are the detailed steps:
 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message